FAQ related to COVID-19

Coronavirus (COVID-19) impact on Deepking orders

FAQs

PRODUCTION

How will be order be impacted by the recent 2019 novel coronavirus (COVID-19) outbreak?

Our factory locates in Guangzhou, China, a city far away from the affected area Wuhai, and has only around 10 affected people so far. So our factory is still safely running, while focusing on public health and workers' well-being.

SHIPPING

Will my shipment get delayed due to the coronavirus (COVID-19)?

Shipments from China: Shipping and logistics have gradually resumed in most locations in China. However, deliveries may be delayed in some destination countries due to transportation restrictions. Please consult with your local ports or shipping companies regarding the latest updates.

You can find trakcing information for your order on your Order Detail Page, or by contacting our sales team directly if your order has not shipped yet.

SAFTY

ShouldI be concerned of the risk of contracting the novel voronavirus (COVID-19) from a packaging or products shipping from China?

According to the United States Centers for Disease Control and Prevention (CDC), "there is no evidence to support the transmission of 2019-nCoV (now named COVID-19) associated with imported goods." Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible. You can read more about this, and other frequently asked question answered by the CDC here.

https://www.cdc.gov/coronavirus/2019-ncov/faq.html

Order

Can I cancel orders due to the coronavirus (COVID-19)?

Every order is different. It depends on which process your order is undergoing. Please contact our sales team for confirmation.